Product

• HOW DO I CONTACT CUSTOMER SERVICE?

Please email us with our Contact Page for all enquiries.

• ARE YOUR CLOTHES OF HIGH QUALITY?

Each item we produce is the culmination of meticulous craftsmanship, wherein every detail is given due consideration. We deliberately choose thick, heavyweight fabrics to guarantee durability, comfort, and a premium quality that endures over time.

From the initial cut to the selection of materials, every aspect is thoughtfully calculated to align with our stringent standards. We do not compromise on quality. Donning our garments allows one to appreciate the careful attention to detail and dedication invested in every phase of the creation process. 

You’re investing in timeless pieces designed to last.

• WHY IS EVERYTHING SOLD OUT?

Many of our products are in exceptionally high demand, and this is well justified. Our items are produced in premier factories utilizing high-quality fabrics, which are then meticulously cut and sewn to align with our distinctive designs.

Each piece is thoughtfully conceived by our team, with meticulous attention to detail throughout the entire production process. Upon the launch of our collections, it is not uncommon for them to sell out within minutes. To ensure you secure the items of your choice, we recommend keeping abreast of release schedules and being prepared to make your purchase immediately once the collection becomes available

• HOW OFTEN DO WE RESTOCK?

We recommend staying up to date with us on Instagram for all drop and restock announcements. We also send updates via email.

Return &refund 

• HOW DO I CHANGE OR CANCEL MY ORDER?

Contact our customer team via email nycslogancontact@gmail.com to make changes to or cancel your order. Please note that once your order has been shipped we can no longer make changes to the items or address details.

• Do you offer returns?

We offer returns, refunds, size swaps (if stock is available) and store credit.
To return an item, you must meet the following conditions: 
- The return must be sent back within 14 days of the delivery date.
- The item must be in its original, unused, unaltered and unwashed condition.
- The item must be returned with tags and packing. 

We do not cover the shipping costs of a returned item. Please contact us at nycslogancontact@gmail.com for a prepaid returns label

• MY ITEM IS FAULTY, WHAT DO I DO?

There may be factory errors occasionally, so we appreciate your flagging it with us. Please email customer service so we can resolve it for you.

• WHAT PAYMENT METHODS ARE AVAILABLE?

You can pay with your Visa, Mastercard, Apple Pay, or Stripe Pay ensuring the security of information exchanges.

• MY PAYMENT FAILED WHAT DO I DO?

This can be due to several things such as a credit card error or an item being out of stock. Please try again and double check your information.

If your bank account has been debited but you have not received any order or shipping confirmation, please contact us as soon as possible at nycslogancontact@gmail.com

For any problems related to payment, please contact us at nycslogancontact@gmail.com for more information.

Shipping

• WILL I NEED TO PAY FOR IMPORT/DUTIES FEES?

All import duties and taxes are the responsibility of the customer. Orders within the United States typically do not incur additional charges. However, customers in countries outside the US, will be required to pay any import fees or duties imposed by their local customs authorities. We do not cover these charges.

• HOW LONG DOES IT TAKE TO SHIP?

Our warehouse generally takes 24/48hrs to fulfill and dispatch your order

• WHERE DO YOU DELIVER?

We deliver world wide.